Refund Policy
Last Updated: 27-Nov-2025
Thank you for shopping with Delight Shave Gear. We take pride in providing high-quality shaving tools and grooming accessories. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.
By placing an order on our website, you agree to the terms outlined in this policy.
1. Eligibility for Returns & Refunds
To qualify for a return or refund, the following criteria must be met:
Item must be unused, unopened, and in original packaging.
All tags, manuals, and accessories must be included.
A return request must be submitted within 7 days of delivery.
Proof of purchase (order number or receipt) is required.
Used grooming items (especially blades, razors, brushes, and personal-care tools) cannot be returned due to hygiene and safety reasons.
2. Non-Returnable & Non-Refundable Items
The following items are not eligible for returns/refunds:
Used or opened grooming products
Razors, blades, trimmers, and skincare items (hygiene reasons)
Clearance or discounted items
Customized or personalized products
Items damaged due to customer misuse
3. Return Process
To initiate a return, contact us at:
support@delightshavegear.com
Once your request is approved:
You will receive return instructions and shipping details.
You must send the item back within 5 days of approval.
Customers are responsible for return shipping costs unless the item was defective or incorrect.
4. Refunds
Once we receive and inspect the returned item, you will be notified of approval or rejection.
If approved:
Refunds will be issued to your original payment method.
Processing time may take 5–10 business days, depending on your bank or payment provider.
Shipping charges are non-refundable, unless the error was on our end (wrong or damaged product).
5. Exchanges
We offer exchanges for the following cases:
Wrong size or variant received
Damaged or defective product
Incorrect item delivered
Exchange requests must be made within 48 hours of delivery and must include photo/video proof.
6. Damaged, Defective, or Incorrect Items
If your item arrives damaged or incorrect:
Contact us within 48 hours of delivery.
Provide photos or videos showing the issue.
We will arrange a replacement or refund at no additional cost.
7. Order Cancellations
Orders may only be canceled within 12 hours of purchase.
Once the order is processed or shipped, cancellation is no longer possible.
Refunds for canceled orders will be returned to the original payment method.
8. Contact Us
For any questions regarding returns, refunds, or exchanges, reach us at:
📧 support@delightshavegear.com